Effective Sunday, October 1, 2023, MindBody Med will require all patients to keep an active credit card on file with us.
At MindBody Med, we are committed to providing exceptional care and making our insurance billing process as simple and efficient as possible. With the evolving healthcare landscape, patients are now shouldering more financial responsibility through copays and deductibles. Due to these changes, we must have a credit/debit card on file at our office for charges not covered by your healthcare provider.
Reasons You Will Incur Charges Are But Are Not Limited To
- NO-SHOW FEES ARE AS FOLLOWS: THESE WILL BE CHARGED THE SAME DAY AS THE APPOINTMENT THAT WAS NO-SHOWED(NOT CANCELLED WITH A 24-HOUR NOTICE).
- Missed co-payments, deductibles, and co-insurance.
- Any non-covered services and/or denial of services that become the patients’ responsibility.
- Any balance owed after 60 days of corrected claim filing that has not been paid by your healthcare provider.
Cancelation Fees By Appointment Type
- Massage: $125
- Acupuncture: $60
- Chiropractic: $20
This will not compromise your ability to dispute a charge or question your insurance company’s payment determination.
If you have any questions about our Credit Card On File Policy, please contact our office to discuss your questions.
New Credit Card On File Policy FAQ
Due to changes in the healthcare industry, patients are now responsible for a larger portion of their medical expenses, including copays and deductibles. As a result, we require all patients to keep a form of payment on file at our office.
Generally, the balance owed is less than $150. However, when your balance exceeds $250, we will notify you by phone and/or email before we charge your card on file.
Your signature ensures that you understand our financial policy and how it works. If you have any questions about the policy before you sign, please let us know, and we can go over everything.
When we receive payment from your insurance company, you will also receive an EOB (Explanation of Benefits). The EOB will have a column named “Owed by Patient.” This is the deductible/coinsurance/copay amount that you owe. We will charge the credit card on file the remaining patient responsibility amount, if any, as per the EOB. Once charged, we will email you an itemized receipt of payment.
We do not store your sensitive credit/debit card information in our office. Your data is stored on our credit card processing platform, which uses PCI-Validated Point-to-Point Encryption (P2PE)—the most secure technology available—and includes support for EMV chip-card transactions, reducing credit card processing security risks for our patients.
During your intake process at our office you will be required to provide your payment information before you are able to see a provider.
Yes, you can keep your Health Savings Account (HSA) card on file. However, should the funds in your HSA account become insufficient, we may require an additional form of payment on file.
We will always work with you and your insurance company to ensure accurate billing. If you have a billing dispute you need to contact our office and we will work with you to settle any disputes. Refunds will only be issued once the dispute is resolved.
Our staff is happy to speak with you about your account anytime. Please call our Biller at (828) 421-6859 during normal business hours or email Susan@myreliancegroup.com with any questions.